What is your return policy?
Here, at Headed Somewear, we want our customers to feel comfortable and satisfied with their purchase. If you wish to return an item, you may do so as long as it is within the first 30 days of your purchase. All items must be unworn and in their original condition & packaging. Shipping costs must be paid by the customer. Please email us to return and include your order number.
Please note: 1) Headed Somewear reserves the right to send back any product with visible signs of wear. 2) Sale items are final sale and not eligible for refunds. 3) If a product listing states that a product cannot be returned, it cannot be returned.
I put the wrong address in. How can I fix this?
Please email us at email@example.com and firstname.lastname@example.org. We will do everything in our power to try and make the address change.
However, if the package is already on it's way, we cannot do anything on our end. You will have to request an adjustment by the mail carrier service used (USPS, UPS, or DHL for international).
If a package is lost/missing/not delivered due to an incorrect address provided by the customer, Headed Somewear is not responsible for the package and is not under obligation to replace or refund the order.
I never got my package - it was sent back to Headed Somewear. What happens now?
If an incorrect address is provided or a package is refused, the carrier will not be able to deliver your order. Please contact the mailing service/carrier before it makes it all the way to our headquarters.
If the order does come back to us and the fault is not ours (wrong address, refusing package, not contacting the carrier and so on), Headed Somewear may charge the cost of re-shipping the order or we may refund + deduct the cost of shipping.
I got the wrong order/ items are missing. What can I do?
No worries! We make sure to get everyone's orders correctly but mistakes can happen! Although we record each order being packed, if you feel you received an incorrect/missing item, you must email us within 7 days of your marked delivery date.
Please provide a photo with your package with your label clearly showing. Your name, the weight of the package, address, packing slip, and order number must all be visible in the photo & provided. We'd be happy to help you out!
It says my package is delivered but I didn't get it. What can I do?
Please check your mailbox, front door, ask your family members/neighbors and administration office in your residence if you are in an apartment complex.
USPS often marks a package as being delivered earlier than actually arriving. Please allow a 3-5 days after the claimed delivery date. If you still have not received it, you may contact your local post office to see if the package was reported there.
If the package was still not found, you may file a claim for a missing package through USPS. Please click here to file.
You may email us to see if we are able to send a reshipment of your order. We cannot allow any modifications for your order and can reship the exact order again. Please provide order number & tracking when emailing us regarding a missing package. If an international shipment has been signed for but missing, please file a claim with the mailing service used to ship your order.
How long will it take for my order to be processed and shipped?
Orders are usually processed quickly. We will usually ship within 2 business days after receipt of cleared payment. Shipping depends on your location, although most shipments usually occur in between 3-5 business days. Sale Events may have slight delays due to influx of orders. Still, we try our absolute best to get the order to you as soon as possible!